Returns, Refunds & Exchanges Policy
Our policies as laid out on this page lasts for 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a return, refund or exchange. If you product is outside of the 30 day period we may be able to offer you a credit note upon receipt of the returned items.
Returns & Refunds (if applicable)
To be eligible for a return or a refund, your item must be unused and not be personalised. If item is personalised and is damaged we will require a photograph of the item prior to issuing a replacement item or a refund. To be eligible for a refund we must receive the item, in an unused condition and its original packaging. If the item is damaged and unpersonalised and you would like a refund please return the item to the address below and we will refund your purchase.
To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.
Any item that is returned more than 30 days after delivery will unfortunately not be valid for a refund or exchange.
School Uniforms – If you need to return or get a refund for an item of school uniform please contact us and we can arrange for another item of school uniform to be sent out/or process your refund once the original item is returned. Please make sure the item is unworn and in its original packaging. To help us process your exchange quicker please make sure you have included your order number with any correspondence you make to us.
Late or Missing Refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Only regular priced items may be refunded, unfortunately sale items cannot be refunded. If you have purchased a sale item that has been customised, these cannot be refunded unless the item is damaged or defective.
Exchanges (if applicable)
We only exchange customised items if they are defective or damaged. If you have purchased an uncustomised item please contact us on the details below to arrange for an exchange. Please make sure that you check the size is correct at the time of purchasing uncustomised items as we do not hold stock from our suppliers. If you do require an exchange due to ordering the incorrect size you maybe charge a restocking fee if we are unable to resell your chosen item.
School Uniforms – If you need to exchange an item of school uniform please contact us and we can arrange for another item of school uniform to be sent out once the original item is returned. Please make sure the item is unworn and in its original packaging. To help us process your exchange quicker please make sure you have included your order number with any correspondence you make to us.
If you need to exchange it for the same item, send us an email at email@example.com and send your item to the address below.
Unit 3 Bulverhythe Retail Park